Costco and other large retailers are trying to keep customers happy, but sometimes customers don’t realize that they’re being spied on and are left disappointed, experts say.
Costco, Best Buy, Walmart, Target and other big box retailers have seen a rise in shoplifting over the past few years.
But shoppers have been getting used to the idea of shopping in Costco, but some customers aren’t happy about it.
“I don’t know why I would shop there anymore,” said Michael Rolfe, 32, who said he’s a lifelong Costco customer.
“I just don’t like it.”
“You’re not going to buy anything you can’t afford to pay for,” said Brian Gannon, 46, who lives in New York City.
“You’re going to get ripped off.”
Costco’s new policy to monitor its stores has been met with criticism, with customers calling it “shoddy” and “poor.”
Costco says it will install new cameras and a “detect and report” system within the store and will work with stores to improve its employee training and customer service, but the company is still reviewing its existing policies.
“We have the technology, we have the manpower, we’ve been able to improve our service for the last several years, and we have to see if this policy is enough to make us a better, safer, better customer experience,” said Scott Gullick, Costco’s senior vice president for public policy.
Costco is also working with Target to update its policies to reflect the changing retail landscape.
It also plans to make more of its stores safer for shoppers and employees.